Customer Care
Customer Care
Standard Customer Service
| 1. |
Custom designed system to meet specific needs |
| 2. |
Detailed quotes clearly stating what we will install: quantities, parts, prices |
| 3. |
Scheduled appointments at exact day and time |
| 4. |
One year warranty on parts and labor |
| 5. |
Free 24 hour telephone support |
| 6. |
24 hour emergency service |
| 7. |
Direct daytime access to a customer service representative |
| 8. |
All wires are hidden behind walls, floors, and molding |
| 9. |
All wires are "home run" (allows customer to bypass individual protection points, notifies customer what protection point caused an alarm, improves future serviceability) and documented |
| 10. |
A clean work site is maintained during installation, upon completion of installation, and during repairs |
| 11. |
Monitoring is recommended but not required and is available without a long term contract |
| 12. |
Service is provided for all makes and models of security equipment |
| 13. |
All technicians are employees of Froula Alarm Systems |